Pre-Sale FAQ
In the interest of transparency and in an effort to provide exceptional customer service, we want to inform you of some questions we anticipate, and explain how we intend on fulfilling your orders.
General FAQ
Pre-Sale specific information: We'll add more to this over time or as needed. If you have any individual questions, please don't hesitate to email us: info@thecrowsnestusvi.com
1.
Q: What is a pre-sale and why are you doing it?
A: Our pre-sale gives early supporters the chance to claim exclusive offers and help fund the launch of The Crow’s Nest, a veteran-owned bar and charter experience based in the USVI. It’s a way to be part of the founding crew before we officially open!
To ensure clarity, by purchasing our pre-sale items, you are agreeing to the fact we are directly working on creating start up funding, operating capital and your receipt of items will be dependent on our build out and opening schedules.
2.
Q: What do I get for purchasing during the pre-sale?
A: Each pre-sale item comes with a unique perk—whether it’s discounted drinks, limited edition merchandise, early charter access, or founder recognition. Specific details are listed with each product on our store.
You will also receive a confirmation email once we've processed your purchase with any additional relevant information, confirmation numbers, ticket information, etc.
3.
Q: When will I receive the items I ordered?
A: Please review the bullets applicable to your purchase:
- Physical merchandise will begin shipping upon processing (apparel only right now)
- Pre-sale vouchers or founder perks will activate once The Crow’s Nest officially opens on-island (targeting Q2 or Q3 2026). You will need to visit the venue on island to receive your physical items (tickets, mugs, crew card, etc).
- All purchases should get a confirmation email, and follow up emails in specific cases for anything that is schedule dependent such as the Launch Party, Booked Charter, etc.
4.
Q: What happens if the project gets delayed or changes?
A: We're committed to transparency and will keep you updated every step of the way. If anything shifts in the timeline or scope, you’ll receive direct communication and options.
5.
Q: Are pre-sale purchases refundable?
A: Pre-sale purchases are final and non-refundable. These funds are being used directly to launch the venue and cover startup costs. Please review our [Terms of Purchase] before completing your order.
6.
Q: Can I buy something as a gift for someone else?
A: Absolutely! Just leave their name and info in the order notes and we’ll personalize it if needed. Please include their email address, name, and phone number if they don't mind being contacted so that we may send them any relevant confirmation information.
Also ensure the individual(s) have our website, and social media so they can check us out!
7.
Q: How do I contact you with questions?
A: Email us any time at info@thecrowsnest.usvi.com, or reach out through our social media pages. We’re happy to help!